The purpose of the SendEmail solution is to allow the Service Desk console user to send email notifications to other users regarding a particular incident. The solution uses standard notification templates and workflow/notifications
to send the emails. The way the solution works is by extending the incident class with two additional properties – Message Type and Message.
The documentation available via the Downloads section is the Deployment and Usage guide which includes the above overview and includes the following sections: Deployment, Configuration and Upgrade.
Please let us know about any additional document changes, or requirements needed to keep this up to date.
- Christian (ChBooth)